Terms, Conditions And Privacy

 

PRIVACY POLICY AND T&Cs

You will be directed to this page so that you have the opportunity to read, understand and agree to the information here.

YOUR SESSIONS, PAYMENTS AND CHANGES

Session details:

Your 1:1 sessions are delivered online via Video call, unless your preference is for Telephone sessions.

Each session is 50 minutes, but it is advisable to set aside an hour to allow for some leeway. It’s also recommended that you allow yourself some processing time following your sessions.

We will meet at regular intervals that will be agreed between us when we commence working together.

I usually use the Zoom platform and send meeting links by email in advance of each session. Please ensure that you have a working wi-fi connection and sufficient privacy and space for your sessions.

All services, packages and offers must be paid for in advance at the time of booking. There is also an administration fee of £60 per hour for extra administration or email communication we enter into that falls beyond the scope of our package that is payable upon invoice.

I accept payments by Bank Transfer.

There may be an option to process credit card payments via the Stripe platform but these incur an additional 5% administration charge. If you wish to use this facility please ask.

Changes

While we are working together, if you need to change the date &/or time of a session, I will rearrange at a mutually convenient time for us both at no extra cost in the event of you providing me with more than 48 hours notice of the change.

Changes that take place less than 48 hours prior to your session will result in the loss of that session.

If I need to postpone your session due to an emergency or sickness, I will offer you the opportunity to rebook your session at a mutually convenient time for us both.

If you are more than 15 minutes late for a session or not available without prior notice, you will lose that session. If you are late and arrive within 15 minutes of our session time, I will be able to proceed with the remainder of your session at my discretion.

Refunds

I offer packages and programs of support and education with advance payment that are strictly non-refundable.

CONFIDENTIALITY AND PRIVACY

Anything you disclose to me during our time together is confidential with the exception of disclosures of risk of serious harm to yourself or another person, concerns about the safety of a child or involvement in illegal activity when I am required to make a disclosure under UK/EU Law as I reside in the UK.

I will not pass your personal details onto another person or organisation.

I will not provide details of our work together to any third party.

I will not record your sessions on audio or video and give no permission for you to record your sessions on audio or video.

I do not provide letters detailing your attendance at or content of our work to any third party and I am not able to offer any information to be used in benefit claims, divorce, child contact or other legal proceedings.

I will not contact your GP unless I believe that you or another person to be at risk of serious harm.

I will ask you to provide your name, date of birth, postal address, telephone number and email address and this information will be retained for the purposes of my business records.

I will also keep a record of attendance that details each session you attend.

This information is kept electronically only – I no longer use physical paperwork for environmental and security reasons.

You remain responsible for the inherent risks of transmitting data over the internet and via email in any correspondence you enter into with me, but I do take reasonable steps to ensure that my website and any other platforms I use are secure.

I do not store credit card or payment details or share these with third parties. If we use the Stripe platform to process payments, there is an option for you to store your card details there for future transactions. This information is kept securely by Stripe and I am not able to access your card details myself.

I comply with the Data Protection Act 1998 and any other applicable Data Protection legislation.

QUALITY ASSURANCE

I will always do my best to support you within the scope of my professional training and knowledge. I’m always keen to take feedback on board in order to improve the service I offer and so if you have any concerns about our work together please raise them with me.

I am a Senior member of the ACCPH and receive regular support through Clinical Supervision for my work. If I discuss your case at Clinical Supervision, then your identity will be anonymised.

DISCLAIMER

I am a Related qualified Relationship Therapist with a year’s additional specialist training in Psychosexual Therapy. I have a Diploma in Mindfulness and I am also a PGCE qualified Teacher of Adults.

I am trauma informed & have a comprehensive professional development portfolio that includes training in the specialist areas of work that I offer. This also allows me to take an Integrative approach to supporting you.

Please ask if you’d like to know more about my qualifications & training.

I operate an independent consultancy & I am not affiliated to or part of any organisation, charity or company. I integrate and combine my skill set to offer clients a professional service online along with programs of psycho-education so that I can offer the most appropriate help without being limited in the scope of my support.

All information & advice that I offer is based upon my own opinion & offered with the best of intention. Therapies of all kinds are never intended to diagnose or cure disease & are complementary to conventional medicine.

If you are concerned about your physical health it is important that you consult a medically trained doctor. You are responsible for your own health & well-being. All decisions you make are your own.

Results always depend upon many factors, including your personal commitment to change, the choices you make, investment of time & energy between sessions and the unique circumstances in your life.

Results are therefore not guaranteed and always depend upon the time & energy you invest into your own processes and inner work between sessions – whether you choose to continue or end your relationships will always be entirely your own decision.

Sometimes it is the right decision for couples to separate & if you decide this is right for you, I will support you with this & can help you explore your options moving forward.

GDPR Compliance Statement

In accordance with GDPR legislation, when you provide your personal details to me via this website, opt in to a free download or offer, you consent to receive updates & marketing from me by email only.

When you make an enquiry about services via this website, I’ll respond to your enquiry but I will not automatically add you to my mailing list.

The information I collect about you is only ever used to communicate with you about my news, updates, insights, offers, products & services, training opportunities or events. I do not use this information for any other purpose beyond managing my business relationship with you and delivering my services effectively.

I’ll only ever contact you by social media if we each choose to be connected or if you engage with an automatic messaging service.

I’ll never share your personal details with anyone or sell your details to anyone or any organisation & I’ll treat your personal information with respect.

You can change your mind at any time by clicking the unsubscribe link in any email you receive from me or by contacting me at info@rhiankivits.co.uk

I use Active Campaign as my marketing automation platform and I work in trust that they are in compliance with the GDPR regulations and that they hold your data securely on their servers.

The information you provide by clicking to submit your personal information to me you acknowledge that the information you provide will be transferred to Active Campaign for processing in accordance with their Terms and Privacy Policies.

Use of Cookies:

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes.

Cookies make using our Site easier by, among other things, saving your passwords and preferences for you.

These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party.

Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent.

Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Rhian Kivits may use the following cookies on the Site:

Facebook Pixel cookie – tracks your activity as a page view, form completion or purchase on each page on our website.

Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

This policy was updated on 12/2/24 and any future updates will be posted on this webpage.